Can I Change or Cancel a Trade Order?

If you need to change or cancel an order, please contact our trade team as soon as possible. Our ability to make changes depends on whether your order has already been fulfilled by our warehouse.

If Your Order Has Not Been Fulfilled

We may be able to cancel or modify your order. Please contact us immediately with your order number and the changes required. In some cases we will need to verify with our warehouse team before confirming, so the sooner you contact us the better.

We can assist with the following changes before an order is fulfilled:

Cancelling the order
Changing a product, variant, or quantity
Updating the delivery address

If Your Order Has Already Been Dispatched

Unfortunately we are unable to cancel or modify your order once it has been dispatched. In this case, you are welcome to return eligible items under our Trade Returns Policy once you receive them.

Address Changes After Dispatch

If your order has already been dispatched and you need to change the delivery address, the process depends on the carrier:

Australia Post — contact Australia Post directly to request a redirect.
Direct Freight Express — an address change fee will apply. Contact our trade team to arrange.
DHL — visit the DHL website for redirect options or contact our trade team for assistance.

Contact Us

If you need to make a change or have any questions about your order, please get in touch with our trade team as soon as possible:

You can also visit our Help Centre for quick answers to common questions.