What to Do if You Put the Wrong Address on Your Order

If you have noticed a mistake in the delivery address on your order, please contact us as soon as possible. The sooner you get in touch, the better our chances of updating the address before your order is dispatched.

If Your Order Has Not Yet Been Dispatched

Contact our trade team immediately with your order number and the correct delivery address. If your order has not yet been fulfilled by our warehouse, we will update the address at no charge.

If Your Order Has Already Been Dispatched

Once an order has left our warehouse, we cannot guarantee that the address can be changed. The options available depend on the carrier assigned to your shipment:

Australia Post — contact Australia Post directly to request a redirect.
Direct Freight Express — an address change fee will apply. Contact our trade team to arrange.
DHL — visit the DHL website for redirect options or contact our trade team for assistance.

Any additional freight charges incurred as a result of an incorrect delivery address, including redirect fees or return-to-sender costs, will be passed on to you.

Prevention Tips

To avoid address issues, we recommend double-checking your delivery address at checkout before completing your order, and nominating a staffed business address where someone is available to receive deliveries during business hours.

You can also visit our Help Centre for quick answers to common questions.